CReTE Systems RT9 Guida Utente Scaricare il pdf (Pagina 67)

Chapter Eight - 55

Maintenance and Service

RMA Service

If troubleshooting steps are unsuccessful, consult your dealer for RMA.

Shipping instructions:

1. Remove any personal disks or other media.

2. Use the original shipping container and packing materials, if possible.

3. If the original packing materials are not available, wrap the equipment with

soft material (e.g. PU/PE form) then put the wrapped equipment into a

hard cardboard shipping box.

4. Include a sheet with the following information: (Note: Please keep a copy

of this sheet for your records)

 Name

 Address

 Unit serial number

 Place and date of purchase or the original invoice number

 Date of failure

 A DETAILED Description of the problems you have encountered

 A list of the hardware/software configuration, if applicable.

5. Clearly mark the outside of the shipping box with the RMA #. If RMA # is

not present on the shipping box, receiving will be unable to identify it and it

might be returned.

6. Unless prior arrangements have been made, the customer is responsible

for all shipping costs. Unauthorized use of the company’s shipping

accounts is not permitted.

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CReTE Systems RT9 Guida Utente Pagina 67